Shipping Policy

Last Updated: September 2026

Thank you for shopping with us. We are committed to providing a smooth, reliable, and convenient shopping experience across the United Arab Emirates.

Please read our Shipping Policy carefully before placing your order.

1. Shipping Locations

We currently deliver orders across the United Arab Emirates, including:

• Dubai

• Abu Dhabi

• Sharjah

• Ajman

• Ras Al Khaimah

• Fujairah

• Umm Al Quwain

Delivery availability may vary depending on the exact location and accessibility of the delivery address.

2. Order Processing Time

Orders are generally processed within 1–3 business days after the order is successfully placed and confirmed.

During high-demand periods, public holidays, promotional campaigns, or unexpected circumstances, order processing may take slightly longer.

3. Estimated Delivery Time

Estimated delivery times within the UAE are generally:

• Dubai & Sharjah: 2–5 business days

• Abu Dhabi & Other Emirates: 3–7 business days

• Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on product availability, supplier processing, courier operations, weather conditions, public holidays, customs requirements where applicable, and other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your order.

We may occasionally offer:

• Free shipping promotions

• Special delivery offers

• Discounted shipping campaigns

Any applicable shipping cost will be communicated to you before payment or order confirmation.

5. Order Tracking

Once your order has been shipped, tracking information may be provided where available.

Please note that tracking availability may vary depending on the product, supplier, and shipping partner.

You can contact our customer support team if you need assistance with the status of your order.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that the following information is correct:

• Full name

• Mobile phone number

• Building or villa number

• Street name

• Area

• Emirate

• Any additional location details required for successful delivery

We are not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate address information provided by the customer.

7. Delivery Delays

Although we work with reliable suppliers and delivery partners, unexpected delays may occasionally occur.

Possible reasons for delays include:

• High order volumes

• Public holidays

• Weather conditions

• Courier delays

• Remote delivery locations

• Incorrect customer information

• Supplier processing delays

• Events outside our reasonable control

If your order is significantly delayed, please contact our customer support team and we will assist you with your order status.

8. Failed Delivery Attempts

Our delivery partner may contact you using the phone number provided with your order.

If delivery cannot be completed because:

• The customer is unavailable

• The address is incorrect or incomplete

• The customer does not respond to delivery calls or messages

• Delivery is refused without a valid reason

Additional delivery attempts or arrangements may be required.

Where permitted, additional charges may apply for repeated delivery attempts or changes to the delivery arrangement. Any such charges will be communicated clearly where applicable.

9. Cash on Delivery Orders

For Cash on Delivery orders, customers are requested to ensure that they are available at the delivery location and have the required payment amount ready.

Please carefully check your order details before placing a Cash on Delivery order.

We reserve the right to verify Cash on Delivery orders before shipment through phone calls, messages, or other appropriate methods.

10. Lost, Damaged, or Incorrect Items

If you receive:

• A damaged product

• A defective product

• An incorrect item

• An incomplete order

• A product that significantly differs from its description

Please contact us as soon as possible and provide relevant details and supporting evidence where reasonably required.

Eligible cases will be reviewed and handled in accordance with applicable UAE consumer protection requirements and our Return & Refund Policy.

11. Undeliverable Orders

An order may be considered undeliverable if:

• The delivery address is invalid

• The customer cannot be contacted after reasonable attempts

• The order is repeatedly refused

• Delivery cannot be completed due to circumstances caused by incorrect customer information

In such cases, we may contact you to arrange an alternative delivery solution where possible.

12. Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has been processed or shipped, changes or cancellations may no longer be possible.

Your rights regarding defective, damaged, incomplete, incorrectly supplied, or non-conforming products are not affected by this section.

13. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact our customer support team through the contact methods available on our website.

We are committed to providing clear information and assisting customers with delivery-related concerns as quickly as possible.

Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our operations, delivery services, or applicable requirements. Any updates will be posted on this page with a revised effective date.